Please read these terms before booking an appointment at My Private Clinic.
Welcome to myprivate.clinic, operated by Highgate Medical Ltd ("we", "us", "our"). By using our website, booking an appointment, or accessing any of our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use our website or services.
These Terms apply to all services provided by:
We are a private medical provider offering GP consultations and related healthcare services.
Not an Emergency Service. We do not provide emergency or urgent care. If you have a medical emergency, call 999 or attend your nearest A&E.
By using our website, you confirm that:
We may suspend or restrict access where misuse is suspected.
We may update these Terms at any time. Updates will take effect once published on the website. By continuing to use the website or our services, you accept the revised Terms.
We provide private healthcare services including (but not limited to):
All services are subject to clinical suitability and availability.
Appointments may be booked online or by contacting us directly. When booking, you agree to:
Failure to provide accurate information may affect the safety and quality of care.
Payment is required upfront at the time of booking. Fees are displayed on our website and may be updated periodically. Additional charges may apply for services such as:
Any additional costs will be discussed with you during your consultation before proceeding.
We operate a strict cancellation policy:
This applies to all appointment types, including home visits and online consultations.
Refunds are not provided for completed consultations. We do not offer refunds where:
If we cancel your appointment, you will be offered a full refund or an alternative appointment date.
All care is provided by appropriately qualified clinicians in line with GMC and professional regulatory standards, and evidence-based clinical practice. Medical outcomes vary between individuals and we cannot guarantee specific results.
We may provide private prescriptions through SignatureRx where clinically appropriate. Please note:
Investigations are arranged only when clinically indicated. Test turnaround times may vary, and external laboratories and providers may cause delays. We are not responsible for delays outside our control. Results will be communicated through appropriate clinical channels.
Procedures are offered only where clinically suitable. Patients may be required to complete consent forms and undergo assessment prior to treatment. No guarantee of outcome can be provided.
We provide consultations for both adults and children. For patients under 18, a parent or legal guardian may be required to attend, and additional safeguarding and consent procedures apply.
We process personal and medical data securely in accordance with UK GDPR. Please refer to our Privacy Policy for full details. Medical records may be shared only with your consent, or where legally required.
If you are unhappy with any aspect of your care, please contact us at hello@myprivateclinic.co.uk. We aim to acknowledge complaints within 3 working days and provide a full response within 20 working days.
These Terms are governed by the laws of England and Wales. Any disputes will be handled exclusively in the courts of England and Wales.
By using our website, booking an appointment, or accessing our services, you confirm that you have read, understood, and agree to these Terms and Conditions.
Highgate Medical Ltd
Fatima Health Centre, Garstang Road
Preston, PR2 9QB
Email: hello@myprivateclinic.co.uk
Website: https://www.myprivateclinic.co.uk